Increase Sales. Lower Costs.
Synaptop's Sales and Customer Service Solution
- Browse your website with your customers.
- Lower your average handling time. Cut time spent on the phone.
- Nothing to download or install.
- Works on all major platforms.
Benefits
Increase Sales
Increase conversions by quickly guiding customers to products and services that match their needs and interests.
Lower costs
Decrease customer service representatives’ average handling time substantially by co-browsing with customers.
Minimize Returns and Cancellations
Suggest better-fitting products to retain customers
Effective Support
Quickly resolve customers’ billing issues by viewing bills with them. Quickly resolve customers’ technical issues by walking them through instructions.
More Benefits
- Ensure clarity and avoid any confusion or errors in communication.
- Increase productivity amongst employees.
- Allow customers to have a visual on new deals/promotions as you update them.
- Leading-edge technology gives your company a competitive edge.
- Reduce customer service calls as customers are shown how to use the site for future visits.
- Enhance customer’s experience adding a personal touch, and minimize confusion.
- Easily view and share documents with customers.
- Display ads and company promotions providing a visual aid to customers as you talk with them.
Features
- Synchronization works both ways. Both the customer service rep and the customer can “drive.”
- Video chat.
- Text chat.
- File sharing.
- Privacy protection.
- Nothing to download or install.
- Cross-platform — Works on every internet enabled platform.
- Easy integration with your website.
